Meet our 12th Annual GrowFL Florida Companies to Watch Honorees!

Celebrate with us! Tickets on sale for the annual awards celebration on Thursday, February 23, 2023.

A Boundless Care, Inc.​

Osceola County, Florida
Founded: 2014

A Boundless Care, Inc., also known as ABxC, is an agency owned and operated by a Board Certified Assistant Behavior Analyst (BCaBA) established in 2014. Each of their programs was developed to promote the behavioral, social, and functional development of those they serve. Their primary goal is to educate their community about neurodiversity awareness and acceptance, which seeks the inclusion and integration of all members of the ASD community in society. 

Industry

Other Services (except Public Administration)

Employee Growth

2500% increase from 2018 – 2021

Revenue Growth

984% increase from 2018 – 2021

Isabel Mendoza Naim

Isabel N. Mendoza Naim

Founder & BCaBA

Can you tell us a bit about yourself?

I was born in Texas but grew up in Venezuela. In 1995, I moved back to the states at the age of 15. I graduated from UCF with a bachelor’s degree in psychology, pursued a certification in Applied Behavior Analysis (ABA), and then became certified as a BCaBA. I’m currently in the 4th semester of my master’s program in ABA to pursue my next certification as a BCBA. I have been working in the field of developmental disabilities for over 15 years and am experienced with both adults and children.

I became an entrepreneur in 2014 when I opened A Boundless Care, a school shadowing agency. We subsequently expanded our services in ABA therapy for children on the autism spectrum, a training academy for those pursuing a career in the field, and summer programs that include music, yoga, and arts.

Where did the idea for your company come from?

While working at a school as a subcontractor, the school director approached me with admiration after observing a crisis situation with one of her students and the way it was handled. The next day, she approached me to tell me she had some parents interested in my services and referred students to me for school shadowing services. At that moment I was pretty tied with time as I was also working as a Behavior Therapist, however, I said yes. Then as a gift from God, I had a dream with the name and logo, woke up the next morning, and drew it on a napkin. I sent it to my friend in Spain who is a graphic designer and brought it to life

Did you know you always wanted to lead a company?

I always prayed to have the courage to reach my full potential. I am a believer that God gives us talents and we are responsible to care, work and multiply these. I had the privilege to have my grandfather as my role model, a Lebanese immigrant, who built his life and business in Venezuela from zero. The notion of building a company was always in my head as I have always been eager to make an impact in my community and help others to succeed.

Tell us about your business and the value it brings to your customers.

We provide center-based behavior therapy to children up to 21 years of age with a primary diagnosis of autism. Other services we provide to children with or without a diagnosis are school shadowing, therapy, and summer camp programs.

Since 2018, we have also been offering 40-hour RBT training for those pursuing a technical career in the field of behavior analysis as a Registered Behavior Technician. The commitment and passion to serve our community have helped us maintain the quality since day one. This has helped us build a name not only locally but across the USA and in countries such as Mexico, Colombia, Venezuela, Peru, Spain, and even Brazil.

Tell us about the company culture at A Boundless Care.

A Boundless Care’s culture promotes ongoing training of its team members supervised by a team of certified behavior analysts, which includes a BCBA and three BCaBAs with more than 25 years of combined experience. We encourage our employees to grow in the field of ABA by continuing their education and seeking certification in the field. This pedagogical approach helps maintain a high quality of services provided by the agency and a strong sense of teamwork and ownership as everyone knows it’s a space where they can (and are encouraged to) reach their highest potential.

What makes you different than your competitors?

The biggest difference is that our center is owned and operated by me, a BCaBA, and our clinical director is a BCBA. This means we are specialists in the field of ABA and have gone through the educational and field hour requirements, we both hold certification after passing an exam through the BACB (Behavior Analysts Certification Board) and together, have a combined 25+ years of experience in the field of ABA and Behavior Therapy.

While growing your business, what are some of the biggest challenges you’ve faced as a business owner? 

The biggest challenge I’ve faced throughout the years is learning how to run a business and all that comes with that, like how to stay ethical and strong in a very competitive field. Over the years I’ve had to learn to diversify and embrace every single role I had to do, but also know the power within the team and appreciate the effort of each individual who has contributed to the growth and success of the company. The challenging experiences have made us stronger and wiser. The pandemic, of course, was a learning experience but even with the difficulties we were able to grow and expand our services as demand for our services arouse.

How do you hope to see the company grow in the coming years?

Once I finish my master’s degree and become the clinical director of my center as a BCBA, the plan is to open other centers in Central Florida to continue to reach more families in need of our services.

Do you have a proudest moment as the founder?

Our proudest moments are being able to see clients being discharged because they have met their goals. I’m also proud when I see our RBTs pursuing higher certifications and becoming behavior analysts. Another big moment for us was expanding our center from 1,300 sq. ft. to 5,000 sq. ft. which has helped us retain our staff during and after the pandemic, plus expand our case load to serve more children in need of our services.

What does it mean to you to be selected as a GrowFL FLCTW Honoree?

It’s been a great experience. We all feel that our hard work has been publicly recognized and the sense of ownership it has built has helped us all feel joyful and proud. Social recognition is a great reward and we are all thankful for the outside recognition of what we do and the impact we make in our community.

Is there anyone special you’d like to thank?

The are so many people to thank, but I’ll start by thanking God for the talents given to me to persevere and say “yes” when the door opened even though everything seemed uncertain. Then there are former employees, supervisors, and mentors, like Karen Simon, the school director, that saw my potential and referred me to my first clients. Zulimar Castillo whose company and assistance was fundamental in the development of the training center for RBTs. Lourdes Portalatin who, in 2018, joined my agency as a volunteer and then stayed as my right hand and administrator that keeps our business running smoothly. Jason McIntyre, our clinical director, whose dedication, support, training, and supervision have helped us provide quality services. My mom, Waded Naim, the Medicaid Specialist who keeps an eye on all important aspects of billing. Then of course our team of present supervisors: Jenesha Etienne, Yanelis Avalos, Claudia Vargas, and past supervisor Veronica Londono along with Sandra and Simara for helping with the day-to-day administrative tasks. I want to thank the team of RBTS whose daily work with clients contributes to an improvement in our community’s quality of life. I thank our students seeking to become RBT and the community of parents for their trust and allow them to serve them with a boundless care.

What is your advice for aspiring entrepreneurs?

If it’s in your mind, it is because God has planted it in you. Do your part, work hard and take the step, don’t let fear hold you back. You will be able to do anything you put your hard work and heart into. Stay ethical, stay true to the idea, the dream, and don’t let vain, money, or fame fog the vision. Don’t allow yourself to become mediocre, study, learn every aspect of your business, and perform each role so that when you are training and/or supervising someone you do it with respect, knowledge, and ownership. Pray for good people, learn to make difficult decisions, and do not take anything personally. 

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