Explain your company’s competitive edge over other companies in your market. What makes you different?
First is our ISO 9001 certification. ISO 9001 Certification is a world-wide Quality Standard that requires total involvement of every person in your business including top management.
We have built processes that enable us to be more responsive to customer needs. Our response times have been reduced well below that of our competitors.
Once a year, for approximately one week, we are audited against these processes by a World-wide Certification company that watches, documents, talks to top management, staff and customers. They are making sure that what we say we’re doing on paper and what we’re actually doing matches up – are we “walking the talk.”
Describe some major challenges you’ve found in growing your business.
Short term, I think most can agree, the labor market is really difficult right now. But we’re not afraid to sacrifice a smaller bottom line to ensure we are taking care of the people we do have. We’re committed to offering all of our employee’s competitive benefits. The talent shortage is a challenge, but we continue to be committed to communicating better with our employees and provide the best training possible.
The long-term challenge continues to be how we adequately take care of our employees both through a living wage and benefits, therefore allowing our employees to take care of our customers by being able to add value. The bottom line is we must do all of this. In addition to adding value for our customers, we must still remain competitive.
Some people say an entrepreneur takes most of the risk and most of the reward. All five owners of Green & Clean are comfortable with the risk, but believe we must share the reward with the entire team!
Tell us about your business and the value it brings to your customers.
Green & Clean is full-service property preservation company that specializes in servicing HOA’s, commercial buildings, and single-family homes. Our services include contract cleaning, project cleaning, landscape construction, installation, maintenance, and pool service and repair.
Over the last 10 years we’ve continued to expand our offerings to be a one-stop service provider to our customers for all of their needs. Already in about 300 HOA’s, we expanded to include pools and landscape as our customers started asking us for it. Our management system has proven strong enough to allow us to expand our service lines without compromising quality.